Already running Business Central? We keep it running well.
Functional and technical support, on-demand development, and fixed-price health checks for US companies already on Dynamics 365 Business Central — working alongside your team or your current partner, not instead of them.
You don't need to replace anyone
Most of our US engagements start while another Microsoft partner is still responsible for the system. We're not asking for that relationship — we're filling the gaps around it: the backlog nobody has time for, the integration that needs a second pair of hands, the after-hours ticket queue.
You bring us in for capacity. Your current partner, or your internal team, keeps ownership of the relationship. We fit into whatever structure already works for you.
Support, development and health checks layered on top — not a replacement underneath.
From a first call to ongoing support
Initial call
20 minutes. What you're running, what's not working, and whether a health check or a scoped sprint fits better.
Health check or sprint
A fixed-price assessment or a scoped fix — low commitment, a clear deliverable, a priced next step.
Ongoing support
Reserved monthly hours with an SLA, once you've seen how we work.
Pick the entry point that matches your risk tolerance
Health Check
A fixed-price, 1–2 week assessment ending in a prioritized 30/60/90-day roadmap.
Support Plans
Reserved monthly hours, a defined SLA, one rate for functional and technical work.
Development Hours
Prepaid packs for a scoped fix, integration or report — used whenever you need them.
Monthly support — without the headcount
Reserved functional and technical hours, a defined SLA, and a team that already knows Business Central.
| Plan | Hours/mo | Price |
|---|---|---|
| Starter | 10h | $1,000 |
| Essential | 20h | $1,900 |
| RecommendedGrowth | 40h | $3,600 |
| Advanced | 80h | $6,800 |
| Severity | First response |
|---|---|
| Critical — operations down | 2h |
| High — key process impaired | 4h |
| Normal — has a workaround | 1 business day |
| Request — enhancement | 2 business days |
One rate for functional + technical work. 3-month minimum term, billed monthly in advance. Up to 20% of unused hours roll over to the following month. First-response times are published and contractual — not "as soon as possible."
Do I need to leave my current Microsoft partner?
No. Most support engagements start alongside an existing partner or internal team — we add capacity, not a replacement relationship.
Do the hours cover both consulting and development?
Yes — one rate covers functional consulting, AL/X++ development, integrations, reports, Power BI and configuration, with no debate over which bucket a ticket falls into.
Not sure how many hours you'll need?
Start with the Starter plan — 10 hours for $1,000/month, no long-term contract. You can move up a plan any time once your real ticket volume becomes clear.
What's different about the Advanced plan?
Beyond the 80 monthly hours, Advanced includes a dedicated Account Manager overseeing the contract and a quarterly QBR — a formal review of roadmap, capacity and priorities with your team, not just the ticket queue.
Find out what's actually wrong before you commit to a fix
A fixed-price assessment of your Business Central or Finance & Operations environment — backlog, customizations, integrations and performance — ending in a prioritized roadmap.
Key-user interviews
Understand the real pain points, not just the ticket list.
Backlog & customization review
What's been patched, what's been postponed, what's now a risk.
Integration & performance audit
Where data actually breaks, and why reports slow down.
Prioritized 30/60/90-day roadmap
Risk-rated, with effort estimates for each item.
| Environment | Price range | Duration |
|---|---|---|
| Business Central | $2,500–4,500 | 1–2 weeks |
| Finance & Operations | $4,500–7,500 | 1–2 weeks |
The assessment fee is credited toward the project or support plan that follows.
Book a health checkDevelopment capacity when you need it — not a new hire
Prepaid hour packs for AL development, integrations, reports and Power BI, or a stubborn bug.
| Pack | Price |
|---|---|
| 10 hours | $2,000 |
| 25 hours | $4,625 |
| 50 hours | $8,750 |
| 100 hours | $16,000 |
Prepaid, 90-day validity, billed in 30-minute increments. No SLA — for guaranteed response time, see Support Plans.
Extra Dynamics 365 delivery capacity, white-label
HMFS works behind the scenes as your Business Central and Finance & Operations delivery team — development, integrations, Brazil localization and project recovery — under your name.
A Dynamics team that's been doing this since 2008
Bring a real item from your backlog
In an initial call, we'll understand your environment, the impact of the problem, and the right support model. No generic pitch, and no commitment to an implementation project.
The initial call includesWhat to expect
We reply within one business day. The first call is 20 minutes, no sales deck — just your environment, your backlog, and whether a next step makes sense.